Terms of Service

    Please read these terms carefully before using DBT-Mind.

    Last updated: December 26, 2024

    Agreement to Terms

    By accessing and using DBT-Mind, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

    Eligibility and Account Registration

    Age Requirements

    • You must be at least 13 years old to use DBT-Mind
    • Users between 13-17 must have parental consent
    • You must provide accurate and complete registration information
    • You are responsible for maintaining the security of your account

    Account Responsibilities

    • You are responsible for all activities under your account
    • You must notify us immediately of any unauthorized use
    • You must not share your account credentials with others
    • You must keep your contact information up to date

    Medical Disclaimer

    IMPORTANT: DBT-Mind is NOT a substitute for professional medical care, therapy, or emergency services.

    • DBT-Mind is designed to supplement, not replace, professional mental health treatment
    • Always consult with qualified healthcare providers for medical advice
    • In crisis situations, contact emergency services (911) or crisis hotlines immediately
    • The AI Crisis Coach is a support tool, not a replacement for human intervention
    • We do not diagnose, treat, cure, or prevent any medical conditions
    • Information provided is for educational purposes only

    Artificial Intelligence and Automated Decision-Making

    AI Crisis Coach

    • DBT-Mind uses OpenAI's technology to power the AI Crisis Coach feature
    • The AI provides general DBT-based support and coping strategies
    • AI responses are not medical advice and should not be treated as such
    • The AI Crisis Coach is available only to premium subscribers

    Limitations and Safeguards

    • AI responses may be inaccurate, incomplete, or inappropriate for your situation
    • No automated decisions are made about your mental health or treatment
    • You maintain full control over your use of AI features
    • AI interactions are logged for service improvement and safety purposes

    User Responsibility

    • Use AI features as supplementary tools only
    • Do not rely solely on AI for crisis intervention or medical decisions
    • Seek professional help if you experience thoughts of self-harm
    • Report any concerning AI responses to hello@dbt-mind.com

    Acceptable Use Policy

    You May:

    • Use the app for personal mental health support and DBT skill practice
    • Share progress reports with your healthcare providers
    • Provide feedback to help us improve the service
    • Use the app according to these terms and applicable laws

    You May NOT:

    • Use the app for any illegal or unauthorized purpose
    • Attempt to gain unauthorized access to our systems
    • Reverse engineer, decompile, or disassemble the app
    • Use the app to harm yourself or others
    • Share, sell, or distribute your account access
    • Upload malicious code or interfere with the app's operation
    • Use the app to collect data about other users

    Subscription and Payment Terms

    Free Features

    Basic DBT skills, mood tracking, and crisis resources are available for free.

    Premium Features

    Premium subscription unlocks: AI Crisis Coach, access to all DBT Worksheets, premium audio library, and professional reports.

    Subscription Plans and Pricing

    • Weekly Plan: $2.99 USD / €2.89 EUR per week with 3-day free trial
    • Annual Plan: $54.99 USD / €54.99 EUR per year (no free trial)
    • All prices are inclusive of applicable taxes
    • Pricing may vary by region and is subject to change with notice

    Billing and Auto-Renewal

    • All subscription fees are billed through your app store (Apple App Store or Google Play Store)
    • Automatic Renewal: Subscriptions automatically renew unless cancelled at least 24 hours before the current period ends
    • Your account will be charged for renewal within 24 hours prior to the end of the current period
    • Free trial converts to paid subscription unless cancelled during trial period
    • No cancellation of the current subscription is allowed during the active subscription period

    Subscription Management and Cancellation

    • iOS Users: Manage subscriptions through Settings → [Your Name] → Subscriptions
    • Android Users: Manage subscriptions through Google Play Store → Account → Subscriptions
    • Cancellation must be completed at least 24 hours before the next billing cycle
    • Upon cancellation, premium features remain accessible until the current period expires
    • Deleting the app does not cancel your subscription

    Restore Purchases

    • In-App: Use the "Restore Purchases" / "Käufe wiederherstellen" option in the app's settings
    • New Device: Log in with the same Apple ID or Google account used for the original purchase
    • Technical Issues: Contact hello@dbt-mind.com if you cannot restore your purchases
    • Family Sharing: Subscriptions can be shared with family members through app store family sharing settings

    Refunds

    • All purchases are final and non-refundable except as required by applicable law
    • Refund requests must be submitted through your app store (Apple or Google)
    • App store refund policies apply to all transactions
    • We do not process direct refunds for app store purchases

    Free Trial Terms

    • 3-day free trial available for weekly subscription only
    • Trial automatically converts to paid subscription unless cancelled
    • Cancel during trial period to avoid charges
    • Only one free trial per user account
    • We reserve the right to modify or discontinue free trial offers

    Intellectual Property Rights

    Our Rights

    DBT-Mind, including all content, features, and functionality, is owned by DBT-Mind and is protected by copyright, trademark, and other intellectual property laws.

    Your Rights

    You retain ownership of the content you create (journal entries, custom skills, etc.). You grant us a limited license to process this data to provide our services.

    Privacy and Data Protection

    Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Service, to understand our practices regarding your personal information.

    Service Availability

    • We strive to provide continuous service but cannot guarantee 100% uptime
    • We may modify, suspend, or discontinue the service with or without notice
    • We are not liable for any interruptions or discontinuation of service
    • Some features may not be available in all regions

    Limitation of Liability

    TO THE MAXIMUM EXTENT PERMITTED BY LAW:

    • We provide the service "as is" without warranties of any kind
    • We are not liable for any indirect, incidental, special, or consequential damages
    • Our total liability is limited to the amount you paid for the service in the past 12 months
    • We are not responsible for decisions you make based on app content
    • We are not liable for any medical outcomes or treatment decisions

    Termination

    By You

    You may terminate your account at any time by contacting us or using the account deletion feature in the app.

    By Us

    We may terminate or suspend your account for violations of these terms, illegal activity, or other reasons at our discretion. We will provide notice when reasonably possible.

    Governing Law

    These terms are governed by the laws of Germany. Any disputes will be resolved in the courts of Germany.

    Mobile App Store Compliance

    Platform Requirements

    • DBT-Mind complies with Apple App Store Review Guidelines and Google Play Developer Program Policies
    • Your use of the app is subject to the applicable app store's terms of service
    • App availability depends on your device's compatibility and app store policies
    • We reserve the right to update the app to maintain store compliance

    Third-Party Services

    • We use RevenueCat for subscription management and analytics
    • We use Google Analytics for app performance tracking
    • We use Supabase for secure data storage
    • We use OpenAI for AI Crisis Coach functionality
    • These services have their own privacy policies and terms of use

    Device Permissions

    • The app may request permissions for notifications to provide helpful reminders
    • All permissions are optional and can be managed through device settings
    • Core app functionality does not require special device permissions
    • We do not access camera, microphone, or location without explicit consent

    App Updates

    • We may release updates to improve functionality, security, and compliance
    • Updates are distributed through app stores and may be automatic depending on your settings
    • Critical security updates may be required for continued app use
    • Feature changes will be communicated through app notifications or our website

    Changes to Terms

    We may update these terms from time to time. We will notify you of material changes by email or through the app. Your continued use after changes take effect constitutes acceptance of the new terms.

    Contact Information

    If you have questions about these terms, please contact us:

    Email: hello@dbt-mind.com

    Operator: Timo Scholz-Fritsch

    Address:
    Danziger Weg 36
    58511 Lüdenscheid
    Germany

    Account Deletion: dbt-mind.com/delete-account